Frequently Asked Questions
Everything you need to know about shopping with VampireFreaks.
How long does shipping take?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-21 business days depending on your location and customs processing.
What is your return policy?
We accept returns and exchanges on most items within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Please note that certain items like cosmetics, earrings, and undergarments are final sale for hygiene reasons.
Are your products cruelty-free?
Yes, we prioritize working with brands that are 100% cruelty-free. Many of our cosmetics and hair dyes are also vegan-friendly.
Do you ship internationally?
Absolutely! We ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific country.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Sezzle.